About Brenda
Hello and welcome! As Service Advisor, I’m here to make sure that your needs are met and you have a top notch experience with us. Whether you’re coming in for routine maintenance or something more complex, I make it a point to listen compassionately and provide the information you need to make an informed decision about your car. Originally from Escondido, CA, I’ve been in the automotive industry for about five years now and I’m a Master Certified Advisor. Before that, I served in the U.S. Army and have had the great fortune to live in Germany, Holland and all over America. When I’m not working, I love to cook.
Customer rating
4.7 / 5 based on 636 ratings (431 written reviews)
Recent reviews
Excellent! Brenda always makes things happen on time and takes good care of our car/truck needs.
— Todd H. ,
Outstanding job
— Walter A. ,
A+
— Ll A. ,
Always outstanding service.
— Eugene K. ,
Brenda provided great service and follow up. Friendly with great energy.
— Robert U. ,
Brenda is a good communicator in keeping me informed to the status of my vehicle.
— Calvin L. ,
Thank you all Brenda you are so awesome you are a great person and Friend thank you God Bless you all Stay Safe
— James B. ,
Brenda was delightful and efficient throughout the process, from my my vehicle delivery to the dealership via tow truck, to the courtesy return by their valet team.
— David J. ,
Well, I don’t recall talking to you much. My car wasn’t fixed in the last time they brought it back to my house. The driver had no paperwork documenting what they did or did not do.
— Mary S. ,
lets see it took two months to get an appointment, that was cancled the day of my appointment by the dealers ship due to all the techs calling out. then two more months waiting for an appointment and having my truck the whole day and giving it back with the camera still not working having my truck for 8 days just be be told the camera harnes is not on the recall and then giving me my truck back with the parks they didnt put back on sitting in my consol. the 4 days of missed work dropping it off and picking it up and then being asked " remeber when you do the survey it only reflective of my experiance with brenda not the over all exp with port orchard ford. and through out the whole exp not once did anyone offer anything to offset the bad customer service. even offering to replace a simple wire harness that would have cost the dealer less then $300 would have been something but I got nothing but please dont give a bad review. a complaint has already been submitted to ford corp, and you will never have my busniess either for service, maint or auto sales ever again.
— Wesley C. ,