About Brenda
Hello and welcome! As Service Advisor, I’m here to make sure that your needs are met and you have a top notch experience with us. Whether you’re coming in for routine maintenance or something more complex, I make it a point to listen compassionately and provide the information you need to make an informed decision about your car. Originally from Escondido, CA, I’ve been in the automotive industry for about five years now and I’m a Master Certified Advisor. Before that, I served in the U.S. Army and have had the great fortune to live in Germany, Holland and all over America. When I’m not working, I love to cook.
Customer rating
4.7 / 5 based on 627 ratings (422 written reviews)
Recent reviews
lets see it took two months to get an appointment, that was cancled the day of my appointment by the dealers ship due to all the techs calling out. then two more months waiting for an appointment and having my truck the whole day and giving it back with the camera still not working having my truck for 8 days just be be told the camera harnes is not on the recall and then giving me my truck back with the parks they didnt put back on sitting in my consol. the 4 days of missed work dropping it off and picking it up and then being asked " remeber when you do the survey it only reflective of my experiance with brenda not the over all exp with port orchard ford. and through out the whole exp not once did anyone offer anything to offset the bad customer service. even offering to replace a simple wire harness that would have cost the dealer less then $300 would have been something but I got nothing but please dont give a bad review. a complaint has already been submitted to ford corp, and you will never have my busniess either for service, maint or auto sales ever again.
— Wesley C. ,
I have been working with Brenda as my service advisor for years now and every single time it has been incredible service.
— Kris M. ,
Thanks Brenda and team!
— Aaron B. ,
When I scheduled an appointment to replace fuel pump. You would think PO Ford would have parts ordered for the repair. When I dropped the car off they asked what I wanted done with the suspension. I said I want a fuel pump.
— J P. ,
Excellent
— Michael B. ,
I have known this lovely lady since 2005 she has been my Advisor for many years she has always been up front with me and helped me every time I bring my vehicle to in for service she has always answered my phone calls thank so very very much all that you do for me.
— James B. ,
I often had to initiate the conversation. Maybe she was too busy, but I was often frustrated with updates and reports. I’m still not sure if my car was initially diagnosed properly. This was my first time at the shop and didn’t ever really know how the drop off and pick up process worked. Anyway, it was a generally frustrating experience.
— Jason H. ,
Very satisfied with everybody and service. How many times do I have to tell you this?
— Leroy W. ,
Fantastic!
— Warren H. ,
Very friendly and helpful
— Philip B. ,