About Jacob
I’m proud to be a repeat winner of Honda’s President’s Award as well as the recipient of multiple scholarships for my work. With nine years of experience in the industry, I work here at Bruce Titus because of my passion for good vehicle maintenance. I’ve lived in Washington state all my life; I’m originally from Gig Harbor and went to Peninsula High School. My coworkers know me for my extensive home audio collection. Customers like that I make sure they feel comfortable at all points of their experience in our department. I work hard to make sure that our customers are understood and given all the information they need to make the best decisions for their vehicle.
Customer rating
4.8 / 5 based on 1185 ratings (723 written reviews)
Recent reviews
Friendly and kept me updated.
— Sean H. ,
A plus great communication and quick repair. I especially appreciated talking to the repair technician directly.
— Danny M. ,
Got job done
— Robert H. ,
I have been quite pleased with all the contact I have had with Jacob. He has been willing to work with me even when my request did not fit exactly with recommended procedures and we agreed that I understood that what I asked for might not be the correct answer and if it wasn't I would come back. Luckily it worked fine. Kept the cost at minimum for the problem.
— John W. ,
My experience with Jacob was excellent. He was very helpful and made a special effort to make sure all my questions and requests were fully addressed.
— Floyce M. ,
Jacob was courteous and attentive. Told me what the routine maintenance and oil change would entail. Also explained the two recall items needed. When I picked my car, I received the detail diagnostics which I do appreciate, for the vehicle along with invoice. No upsell.
— Rachel T. ,
Jacob is a professional and treated me well as a customer.
— James P. ,
I travel over an hour to Port Orchard Ford. Jacob has been extremely helpful in making each trip worthwhile.
— Brent H. ,
Jacob works to make the customer’s experience at Bay Ford a positive one. He works to keep the customer informed as well as arranging for shuttle service as needed. He also offers services options and suggestions to fit the situation. Overall I’m very satisfied with the service I received.
— Bruce V. ,
Great
— Daniel T. ,